Terms of Service

Agreement to Terms

By accessing or using the services provided by Furum Consulting ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Services Description

Furum Consulting provides consulting and implementation services designed to help gyms and fitness studios acquire new members predictably. Our services include but are not limited to:

• Member acquisition system implementation
• Lead generation and appointment booking
• Automated follow-up systems
• Campaign management
• Performance tracking and reporting

Client Obligations

As a client, you agree to:

• Provide accurate and complete information about your business and facility
• Grant necessary access to your systems, website, and analytics platforms
• Respond to requests for approval and feedback in a timely manner
• Maintain the quality of member experience at your facility
• Pay all fees according to the agreed payment terms
• Not share proprietary strategies or materials with competitors

Guarantee Terms

Performance Guarantee

Our engagement includes a performance guarantee: 30 qualified appointments in 30 days, or a pro-rated refund for appointments missed. This guarantee is subject to the following conditions:

• Client must provide all required system access within the first week
• Client must approve deliverables within the agreed timelines
• Client must maintain their facility in operational status throughout the engagement
• Client must not make changes to systems under management without consultation

Ongoing Service Terms

Ongoing services operate on a monthly retainer model. Clients may cancel with 30 days written notice. No guarantees are made for ongoing services beyond our commitment to continuous optimization and improvement.

Payment Terms

Payment terms are established in your service agreement. Generally:

• Setup fees are due in full upon signing or as specified in your agreement
• Monthly fees are due at the beginning of each service month
• Late payments may result in service suspension or termination

Intellectual Property

Client Ownership

You retain ownership of all content, branding, and materials you provide to us. Upon completion of our engagement, you own all deliverables created specifically for your business, including landing pages, email templates, and campaign assets.

Company Ownership

We retain ownership of our proprietary methodologies, frameworks, tools, and general strategies. We may use anonymized results and learnings from your engagement to improve our services and for marketing purposes.

Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement. This includes business data, strategies, pricing, and performance metrics. This obligation survives termination of the agreement.

Limitation of Liability

To the maximum extent permitted by law:

• Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim
• We are not liable for indirect, incidental, special, or consequential damages
• We are not responsible for third-party platform changes, algorithm updates, or market conditions beyond our control
• We do not guarantee specific revenue outcomes beyond our stated performance guarantees

Termination

Either party may terminate the agreement:

• During initial engagement: Only for material breach with 14 days written notice and opportunity to cure
• Ongoing services: With 30 days written notice for any reason
• Immediately upon material breach by the other party

Upon termination, you will receive all completed deliverables and access credentials for any accounts created on your behalf.

Dispute Resolution

Any disputes arising from these terms or our services shall first be addressed through good-faith negotiation. If resolution cannot be reached, disputes shall be resolved through binding arbitration in accordance with applicable laws.

Modifications

We reserve the right to modify these Terms of Service at any time. Material changes will be communicated to active clients. Continued use of our services after changes constitutes acceptance of the modified terms.

Contact Information

For questions about these Terms of Service, please contact us at:

Furum Consulting
Email: hello@furumconsulting.com